WaveHub

Terms and Conditions

Last updated: 21 September 2026

Article 1 — Definitions and scope

1.1. In these Terms and Conditions the following terms have the meanings set out below:

Content — any material made available on or through the Platform by the Company, including analyses, win probabilities, fair prices, previews, spreadsheets and models, text, images, video, audio and messages, in any form.

Customer — any natural person purchasing a Subscription for purposes outside their trade, business or profession.

The Company — Markus Prenner, Mariahilfer Straße 1/4, 8020 Graz, Austria, not entered in the commercial register, VAT ID ATU83452728, trading as WaveHub.

Platform — WaveHub, consisting of the website at wavehubtennis.com, the member area at app.wavehubtennis.com and the members' groups on Telegram, through which the Company shares its own analyses of ATP tennis and related educational Content.

Subscription — the access to the Platform obtained by purchasing one of the programs set out in Article 4.1, also referred to as a membership or program.

2. These Terms apply to every offer, invoice and agreement between the Company and the Customer relating to the Platform. Deviations bind the Company only if agreed by it in advance and in writing.

3. By purchasing a Subscription the Customer accepts these Terms in full.

Article 2 — Nature of the services

2.1. The Platform provides two kinds of Content. The first is the Company's own analyses and evaluations of ATP tennis events, including win probabilities, fair prices and value assessments. The second is educational and informational Content — courses, insights, methodology and, in the Gold program, the models the analyses are built on. Content is delivered through the member area and through instant-messaging services, primarily Telegram.

2.2. The Company is not a bookmaker, not a betting broker and not a gambling operator or intermediary. It does not accept, hold, place or settle bets, and no money is staked through it. Nothing on the Platform constitutes financial, investment, tax or legal advice, and nothing on it is a guarantee, promise or forecast of profit. The Company gives no warranty of winnings or results of any kind.

2.3. Responsible use. The Platform is informational and educational. The Company does not encourage unlawful gambling and does not address itself to vulnerable persons. The Customer acknowledges that betting carries a real risk of financial loss and that every decision to stake money is theirs alone. The Customer is solely responsible for complying with the gambling law, advertising restrictions and self-exclusion rules applicable where they are.

Article 3 — Formation of the contract

3.1. A Subscription runs for the term of the program purchased, three (3) or twelve (12) months, from the completion of the order. Renewal is governed by Article 9.

3.2. Age. The Customer must be at least 18 years old. Where the law of the Customer's country, state or province sets a higher minimum age, that higher age applies. The Company may request proof of age or identity at any time and may suspend access until it is provided.

3.3. Restricted jurisdictions. Customers resident in jurisdictions where sports betting or related services are prohibited or restricted may not purchase a Subscription or use the Platform. It is the Customer's responsibility to establish that their use is lawful where they are. The Company may restrict or block access from such jurisdictions by technical means and is not liable for any resulting inability to use the Platform, nor for a Customer's purchase or use in breach of their local law.

3.4. Order process. The Customer selects a program, provides their details and pays through the payment service provider named at checkout. Before the binding order the Customer sees an overview of the order and can correct input errors. Completing the order places a binding order and an obligation to pay. The Company confirms the order by email without delay.

3.5. Immediate performance. Access to the Platform is granted immediately after the order is completed, at the Customer's express request. Where a program includes models or comparable proprietary files that are delivered by hand, the Company will make reasonable efforts to deliver them within twenty-four (24) hours of the order. That delivery window is part of normal performance; it is not a delay and does not give rise to any right to cancel, withdraw or claim a refund.

Article 4 — Programs, price and payment

4.1. The Company offers the following programs. Prices are those displayed on the Platform at the time of purchase and are the total amount payable, including any applicable VAT.

Silver — €149 for three months, or €399 per year. Access to the analyses: every pick with the reasoning behind it, live in-play calls, tournament previews, and member insights. Runs for three (3) or twelve (12) months from the order, depending on the option purchased.

Gold — €599 per year. Everything in Silver, plus the models the calls are built on, available in Gold only, a staking plan, and the full course library. Runs for twelve (12) months from the order.

4.2. ATP season. Both programs are tied to the ATP tennis calendar as published by the ATP. The Customer acknowledges that during November and December the number of scheduled events is significantly reduced or nil, and that analyses, picks and related Content may therefore be limited or unavailable in those months. Those months form part of the subscription term. Their reduced content is not a defect in performance and is not a ground for extension, refund or compensation.

4.3. Payment is due in advance for the full term, by the means offered at checkout. The Company may change its prices for future terms; a price change never applies to a term already paid for, and Article 9.3 governs notice before a renewal at a changed price.

4.4. If a payment is reversed, charged back or fails, the Company may suspend access until the amount due is settled.

Article 5 — Obligations of the Company

5.1. The Company performs its obligations with the care to be expected of a diligent provider. Its obligations are obligations of means, not of result: it undertakes to produce and deliver its analyses, not to produce any particular outcome from them.

5.2. The Company decides the frequency, timing and subject of its Content at its own discretion. There is no minimum number of picks per day, week or month, and a period without a pick — including a deliberate decision not to back anything — is proper performance of this contract, not a failure of it.

5.3. The Company may develop, change or discontinue individual features, delivery channels or parts of the Content, provided the character and the substance of the program purchased are preserved.

Article 6 — Use of the Platform

6.1. Access is personal and non-transferable. Login credentials, invitation links and Telegram access are confidential. The Customer may not share, resell, sublicense or otherwise make access available to any third party.

6.2. The Customer may not copy, republish, redistribute, broadcast or make available any Content outside their own personal use, and may not use automated means to read, collect or extract Content.

6.3. A membership is held by one person on one Telegram account. The Company may treat access from several accounts, or redistribution of Content, as a material breach and may suspend or terminate access under Article 10 without refund.

6.4. The Customer keeps their account details, in particular their email address, accurate and current. Access and all notices are tied to the email address given at purchase.

Article 7 — Complaints

7.1. Complaints about the service are to be sent to management@wavehubtennis.com with enough detail to identify the order and the issue. The Company will respond within a reasonable period.

7.2. A complaint does not suspend the Customer's payment obligations.

Article 8 — Force majeure

8.1. The Company is not liable for any failure or delay caused by circumstances beyond its reasonable control, including outages or changes at hosting, payment or messaging providers, failures of internet infrastructure, cyber-attacks, official measures, the suspension or cancellation of sporting events, illness, or acts of third parties.

8.2. Where such circumstances persist for more than sixty (60) consecutive days, either party may terminate the contract in writing for the remaining term, and the Company will refund the part of the price attributable to the unperformed remainder.

Article 9 — Renewal, cancellation and refunds

9.1. Automatic renewal. Both the Silver and the Gold program renew automatically for a further term of the same length at the price then in force, unless cancelled before the end of the current term.

9.2. Cancellation. The Customer may cancel at any time with effect from the end of the current term, through their account with the payment provider Whop, or by email to management@wavehubtennis.com. Cancellation stops the next renewal; it does not shorten or refund the term already paid for. Access continues until the end of that term.

9.3. Notice before renewal. The Company, or its payment provider Whop on its behalf, will notify the Customer by email at least 30 days before each automatic renewal, stating the date and the price that will be charged.

9.4. Refunds. Subject to the statutory right of withdrawal in Article 9.5, the price is not refundable once the Subscription has begun. The Platform is made available in full immediately, and in the case of Gold the models are delivered as files; performance is therefore complete on delivery.

9.5. Right of withdrawal and its early expiry. Consumers have a statutory right of withdrawal of fourteen (14) days under the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG). Because the Platform is made available immediately at the Customer's request, that right expires early where the Customer has expressly consented to performance beginning before the end of the withdrawal period and has acknowledged that they thereby lose the right of withdrawal. The Company obtains that consent and that acknowledgement at checkout and confirms both to the Customer on a durable medium. Full details and the model withdrawal form are on the Right of Withdrawal page.

9.6. Models as licensed content. The models and comparable proprietary files included in the Gold program remain the intellectual property of the Company. No sale, transfer or assignment of any intellectual property right takes place. The Customer receives a limited, personal, non-exclusive, non-transferable licence to use one copy for their own use, for the duration of an active Subscription only. Where such files are delivered through a file-sharing service, access is granted to the email address on the Subscription, and the Company may rely on its access and licensing records as proof of delivery. Once access has been granted, the program is treated as fully performed for the purposes of Article 9.4.

Article 10 — Termination

10.1. The Company may suspend or terminate access with immediate effect and without refund where the Customer materially breaches these Terms, in particular Article 6, or where the Customer's use is unlawful where they are.

10.2. Either party may terminate for cause where the other commits a material breach and fails to remedy it within fourteen (14) days of written notice.

10.3. On termination all licences under Article 9.6 end, and the Customer stops using and deletes any copies of Content still in their possession.

Article 11 — Intellectual property

11.1. All intellectual property rights in the Platform and the Content — including the analyses, models, courses, texts, graphics, video, software, the name WaveHub and its logo — belong to the Company or its licensors.

11.2. A Subscription grants a right of use only, on the terms of Article 6 and Article 9.6, and never a transfer of ownership.

11.3. Any use beyond that permitted here requires the Company's prior written consent.

Article 12 — Liability

12.1. The Content is informational and educational. The Company takes reasonable care to keep it accurate and current but does not warrant that it is complete, accurate, current or reliable.

12.2. Every decision the Customer takes on the basis of the Content — in particular any decision to stake money — is taken at the Customer's sole risk. The Company is not liable for betting losses, lost profits, missed opportunities or any other financial consequence of such decisions.

12.3. The Platform may be temporarily unavailable through maintenance, software faults, third-party outages or the events in Article 8. The Company is not liable for damage arising from such unavailability.

12.4. Otherwise the Company is liable without limit for intent and gross negligence, and for personal injury. Liability for slight negligence is limited to foreseeable damage typical of this kind of contract and, in total, to the amount the Customer paid for the current term. Liability under the Austrian Product Liability Act and any other mandatory statutory liability remains unaffected.

Article 13 — Data protection

The Company processes personal data in accordance with the GDPR and the Austrian Data Protection Act. What is processed, on what basis, for how long and what rights the Customer has are set out in the Privacy Policy.

Article 14 — Severability

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions stay in force. The invalid provision is replaced by a valid one that comes as close as possible to its commercial purpose.

Article 15 — Applicable law and jurisdiction

15.1. These Terms and all agreements to which they apply are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

15.2. This choice of law does not deprive a consumer of the protection of the mandatory provisions of the law of the country in which they are habitually resident.

15.3. Jurisdiction follows the mandatory rules for consumer contracts. A consumer may bring proceedings in the courts of their place of residence, and may only be sued there.

Article 16 — No waiver

Failure or delay by the Company in enforcing any provision of these Terms is not a waiver of that provision or of any other, and does not prevent later enforcement.

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